Thursday, 24 November 2016

My email from James at SENSIS 3.53pm 24 Nov 2016

Barlow, James

3:53 PM (18 minutes ago)
to me
Hi Alex,
Firstly, I’ve actioned everything you asked me to action. I actioned the changes to your ad and then when you requested for it to be cancelled I organised that too. 
I also created a case to have any bills related to the cancellation of that waived in anticipation that a bill may be sent for the cancellation.  An advertiser solutions rep has already been assigned to take care of that. 
That was done yesterday as I’ve been off work sick prior to that.  The bills are automated,  I did not personally send that to you. 
For what it’s worth, I have so many clients to look after and I’m engaged for hours every day looking after various things for various customers.    
Sometimes it’s not possible to action every request immediately as they come through.  With that said, I actually have actioned your requests and apologise that was not done in a time frame you found satisfactory. 
Just to reiterate, your ad has been cancelled and someone was already assigned to waive any cancellation fees.
To my understanding, that covers your specific area of concern. 
Kind Regards,
James Barlow

Relationship Manager | Customer Relationship Channel
222 Lonsdale Street Melbourne VIC 3000
P 03 9244 1223

As of 4.16pm  explain that one for me mate!